Workplace Violence: threat and incident assessments, response tactics and mitigating strategies
When you hear someone yell “I’ve never been so mad!!!!” what will you do?
Workplace violence is a serious issue that can have devastating effects on employees and organizations alike. It encompasses a range of behaviors, from verbal threats and harassment to physical assaults. Addressing workplace violence requires a comprehensive approach that includes threat assessment, response planning, and the use of non-violent conflict resolution tactics.
Assessing the Threat of Workplace Violence
Effective management of workplace violence begins with a thorough threat assessment. This process involves identifying potential risks and vulnerabilities within the organization. Key factors to consider include the physical layout of the workplace, the nature of the work being performed, and any history of violence or conflict among employees.
Organizations should also be aware of warning signs that may indicate a heightened risk of violence. These can include changes in behavior, increased aggression, or verbal threats. By recognizing these indicators early, people can take proactive steps to address the situation before it escalates.
In addition to internal assessments, organizations should collaborate with external experts, such as security professionals or mental health counselors, to gain a comprehensive understanding of potential threats. This collaboration can provide valuable insights and recommendations for mitigating risks.
Recommended Violent Incident Level Definitions
Level 1 Minor – Heated Argument
Inappropriate words, use of profanity, volume, disruptive behaviour
Level 2 Major – Threats Made
A person(s) threatens other people or threatens to cause damage
Level 3 Critical – Physical Violence or Property Damage
A person(s) causes injury to others or property damage occurs.
Response Considerations for Workplace Violence
Once potential threats have been identified, organizations must develop a clear and effective response plan. This plan should outline the steps to be taken in the event of an incident, including communication protocols, evacuation procedures, and roles and responsibilities for all levels of staff.
Training is a critical component of any response plan. Employees should be educated on how to recognize and report signs of violence, as well as how to respond safely in the event of an incident. Regular drills and simulations can help reinforce this training and ensure that employees are prepared to act quickly and effectively.
Additionally, organizations should establish a reporting system that allows employees to confidentially report concerns or incidents of violence. This system should be easily accessible and provide clear guidance on how reports will be handled.
The Role of Non-Violent Conflict Resolution
Non-violent conflict resolution is a key strategy for preventing and addressing workplace violence. By promoting open communication and collaboration, organizations can create a culture of respect and understanding that reduces the likelihood of conflicts escalating into violence.
Conflict resolution tactics can include mediation, negotiation, and active listening. These techniques encourage individuals to express their concerns and work towards mutually beneficial solutions. By addressing underlying issues and fostering positive relationships, organizations can prevent conflicts from escalating.
Training employees in non-violent conflict resolution can also empower them to manage disputes independently and constructively. This empowerment not only enhances workplace harmony but also contributes to a safer and more supportive environment.
Conclusion
In conclusion, addressing workplace violence requires a multifaceted approach that includes threat assessment, response planning, with incident escalation matrix (when do you call police) and Job Action Sheets for all levels of staff. Specific plans should be developed for a violent person, hostage taking, person with a weapon (active attacker), bomb threat, suspicious object (package, vehicle). Non-violent conflict resolution techniques training will be a good investment in frontline staff and managers. By taking proactive steps to identify and mitigate risks, organizations can protect their employees and create a safer, more productive work environment. Investing in these strategies not only enhances workplace safety but also fosters a culture of respect, collaboration, and resilience.